Courtyard Rockaway-Mt. Arlington

❌THEFT❌ THEFT❌THEFT❌and the company Opal Groups Hotel handled the very TERRIBLY❌ my son lost his wallet❌He reported it to the front desk❌ when he checked out on Saturday as soon as he got home, they called him and said they found it in the laundry room❌.BUT THE $260.00 THAT HE WAS GOING TO GIVE HIS SISTER AS A WEDDING GIFT THAT WEEKEND WAS GONE❌THE LAUNDRY ROOM HAS A LOCK ON IT SO ONLY THE EMPLOYEES HAVE ACCESS TO IT❌THEY FIND THE WALLET…WHERE’S HIS $260.00!!!❌ ⚫️NOT TO BE TRUSTED⚫️ 🔵I WOULD NOT RECOMMEND THIS HOTEL TO MY WORST ENEMY🔵 🟠HORRIBLE CUSTOMER SERVICE🟠 And they even have the name, Marriott attached to it. It gives Marriott a bad name.

The Courtyard Rockaway hotel in Mt. Arlington, NJ was a stressful experience for me and my family that I wish to erase from my mind. DO NOT EXPECT EASE OR SATISFACTION WITH THE FOOD AT THIS PLACE. You do not get what you pay for here. The Bistro is what you get for the $275 rate and ONLY COVERS 2 ADULTS. The rest of your family, if you are here with kids, will need to figure it out. The food offerings are sparse, limited, and astronomically priced. There is no room service for food to be sent to your room. Want the whole family to eat without spending even more money? You need to go drive out, AGAIN. SLEEPING HERE IS NOT EASY TO DO. The walls are PAPER THIN. If you want a relaxing stay, reconsider coming here.

We stayed at this hotel for a family wedding. We stay two days; a Saturday and a Sunday. Overall, this is not what I expected from the Marriott. We paid $250/day which is a substantial amount.we showed twice our first day so our towels were dirty. I asked at the front desk if I could have fresh towels and have our bed made. The lady said yes to the towels but said, “I don’t think I can ask them to make your bed.” I explained that I didn’t want clean sheets, just pull the bed together. We ate breakfast and spent a couple of hours in the lobby. I returned to my room, saw 2 maids in the hall and went into my room. The towels were on the toilet and the dirty towels were on the floor and the bed was unmade. At approximately $550.00 for two days I think they could have picked up the dirty towels and made the bed. I don’t think I should have to step over dirty towels and make my own bed. The food selection at breakfast was minimal and the scrambled eggs were not hot. Poor customer service.

My husband and I are so happy we chose Courtyard by Marriott Rockaway- Mt. Arlington Hotel for our wedding block! Our wedding venue shared with us a list of hotels in the area and Marriott was our first choice! Perfect distance from our wedding venue and when we visited the hotel, we were very impressed with the cleanliness, updated structure, amenities, customer service, and bedroom layout. Check in and check out process was seamless. The front desk receptionists were very knowledgeable, kind, and welcoming. Breakfast is okay. But most importantly our communication with Julia and the sales team was enjoyable and not stressful. They were able to manage our large hotel block requests, quickly adapt to any changes we asked for, and every single one of our guests enjoyed their stay (including us). Our family members, friends and guests loved the size of the hotel, friendly environment, and appreciated the organization of the hotel directing our guests to use our transportation services to and from our venue. Lastly, our favorite feature was the hotel offering an additional cost of a DJ for our wedding after party in the lobby of the hotel. The DJ played great music, the bar was open, and the lobby had plenty of room for our guests to sit and stand comfortably. Thank you for a great stay, Courtyard by Marriott Rockaway- Mt. Arlington! We highly recommend all personal, business, or big event stays here!

The hotel looked very nice and modern with a great entryway. The rooms were well maintained and clean especially the beds, so comfortable. The staff was excellent especially Steve at the bar who helped us have a great evening after the wedding!

We stayed one night for a wedding. The hotel is easy to find off of the Interstate and there is ample parking. There is a large lobby/bar/bistro area which is nicely appointed. Our room was a good size, as was the bathroom. The place was very clean, both the common area and our room AND the hallways. There was also a nice buffet breakfast in the bistro in the morning. We had a very comfortable stay - the staff was very accommodating and helpful

Located in an area that doesn’t offer a lot to do or close to anything. Rooms are OK, but no pool, a gym with very little equipment, a restaurant that is only open ”on and off”. One day there was a good breakfast buffet, the next day you could only order ”coffee house” style dishes from the bar (in a hotel restaurant!?). No licensed rearaurants in walking distance, so a car is a must. There are a lot better hotels not far away!

My room felt brand new. It was clean and my view with the fall leaves was beautiful. I was at the Hotel on business.. I felt like it was very well taken care of. I was comfortable. The food was excellent and even the Hotel lobby felt warm and welcoming.

If you are thinking about staying here for your wedding block, I’d strongly advise you DO NOT order food at the after party!! We arrived back from our wedding only to find half the food spread gone and a room full of other wedding parties enjoying our food. When we brought it to the bar managers attention he snapped at the bride and said he could not be bothered with that right now. This staff has zero control over their facility and events. Do not order food unless you feel like paying to feed the generic public! Disgraceful! Even worse, after the fact it was nearly impossible to get a call / email returned from the managers or even Marriott Corporate. GM and Head of Sales offered little to no solution for this botched event and were hardly even sympathetic. Once again if you do use this hotel, do not preorder food for after party! Might as well bring in your own or order pizzas despite their no outside food policy, considering they have no control of the room anyhow.